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Our services
Contact us
Support services
Our comprehensive tiered support will keep your infrastructure running
To meet your specific technical requirements, we provide three tiered levels of support that range from standard through to full support. All of these support services are delivered by a team of in-house highly-skilled professionals who are available 24x7x365.
Incident and service requests can be raised by telephone or through the customer portal and to ensure that your issue is adequately resolved, we also provide you with a single point of contact.
Network operations centre
Our Network Operations Centres (NOC's) are located in Dublin and are staffed by technical personnel who monitor all of the facilities, equipment, and services. Using sophisticated network surveillance tools, the NOC team proactively optimises your infrastructure, seeking to resolve issues before they impact your users’ experience.
Inclusive remote hands service:
- Opening or closing cabinets;
- Performing hardware inventory of colocated equipment;
- Power cycling;
- Loading/changing pre-labelled removable media (one-off requests);
- Reporting the status of indicator lights;
- Resetting circuit breakers;
- Checking cable connections;
- Reporting physical conditions within the data centre;
- Cable management (on an ad hoc basis);
- Reboot server;
- Device labelling.
New Dublin
data centre
TelecityGroup’s Northwest Business Park facility is designed and built to be Ireland's most technically advanced data centre.
